Job Profile: Airline Flight Attendant

At A Glance:
2010 Median Pay : $37,740 per year; Some airlines also offer incentive pay for working holidays, nights, and weekends. While working away from home, attendants also receive an allowance for meals and accommodations. 

Entry-Level Education:

High School diploma or equivalent

Work Experience in a Related Occupation:

None

On-the-job Training:

Moderate

Number of Jobs, 2010:

90,500

Job Outlook, 2010-20:

0% (Little or no change)

Employment Change, 2010-20: 

-200

What Flight Attendants Do: 
Flight Attendants provide personal services to ensure the safety and comfort of airline passengers.

How to Become a Flight Attendant:
Flight Attendants receive initial training from their employer and must be certified by the Federal Aviation Administration (FAA). A high school diploma or equivalent is required, but airlines increasingly prefer to hire applicants who have a college degree.

Job Outlook:
Employment of flight attendants is projected to experience little or no change from 2010 to 2020. Job prospects should be best for applicants with a college degree and experience in customer service.

Job Description:
Flight Attendant’s provide personal services to ensure the safety and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.

This is a Non-Exempt position.

Essential Duties and Responsibilities:

  • Direct and assist passengers in the event of an emergency, such as directing passengers to evacuate a plane following an emergency landing.
  • Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets.
  • Walk aisles of planes to verify that passengers have complied with federal regulations prior to take-offs and landings.
  • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  • Administer first aid to passengers in distress.
  • Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  • Prepare passengers and aircraft for landing, following procedures.
  • Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
  • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  • Reassure passengers when situations such as turbulence are encountered.
  • Announce flight delays and descent preparations.
  • Inspect passenger tickets to verify information and to obtain destination information.
  • Answer passengers’ questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules.
  • Assist passengers while entering or disembarking the aircraft.
  • Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  • Greet passengers boarding aircraft and direct them to assigned seats.
  • Conduct periodic trips through the cabin to ensure passenger comfort, and to distribute reading material, headphones, pillows, playing cards, and blankets.
  • Take inventory of headsets, alcoholic beverages, and money collected.
  • Operate audio and video systems.
  • Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
  • Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
  • Heat and serve prepared foods.
  • Collect money for meals and beverages.

Knowledge Skills and Abilities Required:

  • High School diploma or equivalent.
  • Must meet airline minimum age requirements and height standards.
  • Minimum 2 years customer service experience.
  • Strong communication and conflict resolution skills.
  • Ability to lift up to 75 pounds.
  • Must possess and maintain a valid passport.
  • Speak fluent English, multi-lingual a plus.
  • College degree preferred.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will frequently work in a limited amount of space, twist and turn, reach, push and pull a cart weighing up to 250 pounds, bend, stoop, climb, lift and carry objects up to 40 pounds up to 100 feet.

Last update was on: May 10, 2018 2:54 pm
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